Entregas e Devoluções
Clause 1 - object

Navigation and any other operation in the online store presupposes acceptance of these terms.

CNI reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on products, images and prices.

Clause 2 - Registration and Order Process

2.1. registration

To make your purchases through this website, you must register in advance and have a valid registration.

2.2. Order

2.2.1. Choice of Products In order to facilitate your order, the products presented are grouped by several categories.
These categories are identified in the right column.
By choosing one of these categories you will have access to the various sub-categories belonging to the selected category, as well as to the featured products. By selecting a category or subcategory you will have access to the list of products. The products displayed on the website that you wish to order must be placed in the shopping cart, using the “Add to Shopping Cart” option. You can also obtain more detailed information about the products displayed by clicking on the product name to access detailed images of the same, their designations and references, technical characteristics, other models, etc.

2.2.2. Shopping cart

Once you have placed all the products you wish to order in your shopping cart, you can proceed and complete your order.

For this purpose, the following steps must be observed:

Step 1 – Check your order; If you have already authenticated yourself as a customer, you can proceed to Step 2.

Step 2 – Choose the type of delivery;

Step 3 – Choose the delivery address and payment method;

Step 4 – Confirm the order.

After confirming your order, you will receive an order receipt e-mail.

2.2.3. Order Acceptance

Confirmation of the availability of the ordered products and acceptance of your order will be carried out by telephone or, if this is not possible, by sending a new e-mail.
Only with this acceptance by CNI will the agreement be formed that binds CNI and the customer, and of which these sales conditions form part.
CNI may withdraw, at any time, any offer or change the price indicated until the agreement with the customer exists. CNI cannot be held responsible for any typographical errors.

The images shown may not match the products.

Clause 3 - Payment Methods

Payment methods will be as agreed by both parties. For more information, you can contact us.

Clause 4 - Transport

CNI orders are normally delivered by a transport company.

As soon as orders are shipped or ready to be picked up, the customer is informed by email and/or telephone.

Clause 5 - General Data Protection Regulation

5.1 - In compliance with the provisions of the Personal Data Protection Law, the CNI client who uses the website may, at any time, exercise the rights of access, rectification, cancellation and communication of their data through the following ways: in the area of ​​the website referred to as “Customers”, through the e-mail geral@cni.pt or through our Contact Center at the number +351 239 942 637.

If you want to cancel your e-mail, you must do so using the e-mail address that is in our database, otherwise we will be unable to remove it.

5.2 - The customer authorizes CNI to process the customer's personal data in an automated way, including all those disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, managing and executing purchases and respective registrations, control of accesses, including the use of "cookies" technology, which can be accessed by service providers and CNI suppliers, namely accounting and auditing companies.

5.3 - The customer authorizes CNI to disclose the customer's personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, however the customer may oppose to such disclosure in the field on the website intended for this purpose.

5.4 - Computerized records are processed and stored by CNI under adequate security conditions. For proof of communications, your computer record is sufficient. The filing of orders and invoices will be carried out on a reliable and durable medium, in accordance with the law.

5.5 - CNI guarantees the protection of its customers' personal data and adequate security in accessing servers, which are located in safe places with restricted and controlled access.

Clause 6 - Other Rights and Responsibilities

6.1. username

Each registered customer will choose a Username (email) that is unique, personal and non-transferable. The password is chosen by the customer at the time of registration and must be kept secret.

6.2 Transaction Security

The Payment Methods available for collection guarantee you a payment upon delivery and, at the same time, a maximum level of security, whether made by cash or check.

6.3. Existing Stock

The availability of the products presented on the website is limited to the existing stock at any given time. Prices and other descriptions are subject to change without notice, including due to restocking.

6.4. Used props

Some images presented on the website include props to show the product in its functionality, which are not included in the indicated price of the product.

6.5. Ownership of Contents and Distinctive Signs

All data and content on the site, including distinctive trade marks, are the exclusive property of CNI or third parties and as such are protected by law.

6.6. Content Errors

CNI assumes no responsibility for any errors in the content of the site and the information provided. CNI makes every effort to ensure the accuracy and compliance of the site, reserving the right to freely change the contents of the site, at any time and without prior notice.

6.7. links

Any person or entity that has a website on the Internet and that wishes to place, for its use, a link that sends it directly to this website will have to request prior authorization from CNI. It is expressly prohibited to use any link referring to this site and using the framing or in-Line linking technique. The CNI may at any time demand the elimination of any link, even if authorized.

6.8. Internet usage

CNI will not be responsible for damages and inconveniences arising from the use of the Internet, including, for example, as a result of the rupture or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.

6.9. newsletter

Newsletters sent by e-mail are intended for the dissemination of promotions and general information about CNI. The customer may receive the Newsletter as soon as he registers for the Newsletter or on the website, as long as he does not indicate otherwise in the registration form.

Clause 7 - Litigation and Resolution

In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:

1. Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisboa

Tel.: 213 847 484

E-mail: cniacc@unl.pt

Web: http://www.arbitragemdeconsumo.org

2. Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro

Tel.: 289 823 135

E-mail: apoio@consumidoronline.pt

Web: http://www.consumidoronline.pt/

3. Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA

Tel.: 239 821 690 /289 / Fax.: 239 821 690

E-mail: geral@centrodearbitragemdecoimbra.com

Web: http://www.centrodearbitragemdecoimbra.com

4. Centro de Arbitragem de Conflitos de Consumo de Lisboa

Rua dos Douradores, 116, 2º - 1100-207 LISBOA

Tel.: 218 807 030 / Fax: +351 218 807 038

E-mail: juridico@centroarbitragemlisboa.pt/ director@centroarbitragemlisboa.pt

Web: www.centroarbitragemlisboa.pt 

5. Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto

Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109

E-mail: cicap@mail.telepac.pt

web: www.cicap.pt

6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral

Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães.

Tel.: 253 422 410 / Fax: 253 422 411

E-mail: triave@gmail.com

Web: www.triave.pt

7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)


Rua D. Afonso Henriques, n.º 1 (Ed. Junta de Freguesia da Sé), 4700-030 Braga

Tel.: 253 617 604/ Fax: 253 617 605

E-mail: geral@ciab.pt


Av. Rocha Paris, n.º 103 (Edifício Vila Rosa), 4900-394 Viana do Castelo

Tel.: 258 809 335/ Fax: 258 809 389

E-mail: ciab.viana@cm-viana-castelo.pt

Web: www.ciab.pt

8. Centro de Arbitragem de Conflitos de Consumo da Madeira

Rua da Figueira Preta, n.º 10 – 3.º andar, 9050-014 Funchal

Tel.: 291 750 330/ Fax: 291 750 339

E-mail: centroarbitragem.sras@gov-madeira.pt

Web: http://www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx